Administration and human resources
SALES AND CUSTOMER SERVICE AGENT

Region, city
Sainte-Catherine,

Job type
Permanent

Subsidiary
Desgagnés Transarctik

🚢 Sail into your future with us! 🚢

Desgagnés Transarctik Inc. (DTI) specializes in the management and operation of maritime services in the Canadian Arctic, thanks to its experienced managers, who are well versed in the specific needs and operational requirements of its customers, its specialized stevedoring and cargo-handling personnel, as well as its crews, who are accustomed to the harshest conditions at sea, and the use of vessels specially designed for the unique needs of ice navigation and the service itself.

Join us today and become part of the team shaping the future of Arctic navigation.

Ready for a new opportunity?

Contact us to find out if this is the job for you!

The masculine form is used to lighten the text, without prejudice to the feminine form.

Job description

Want to be part of a team that’s making a real difference in shipping?

At Desgagnés Transarctik Inc. we’re looking for a dynamic, organized sales and customer service agent to provide our customers with an outstanding experience.

Your responsibilities

• • • • Manage reservation requests and assist customers with their transportation needs.
      • Follow up on contracts, tenders and administrative documents.
      • Maintain a relationship of trust with customers and propose appropriate solutions.
      • Collaborate with our field teams to guarantee impeccable service.
      • Ensure deadlines are met and processes optimized.

The ideal profile

• • • • Experience in customer service, administration or sales (2-3 years).
      • At ease in French and English, both orally and in writing.
      • Proficiency in Microsoft Office 365 suite, including Excel and databases.
      • Organized, rigorous and able to manage several priorities at the same time.
      • Team spirit and a proactive attitude to finding solutions!

Why join us?

• • • • A key role in a leading Nordic shipping company.
      • A dynamic environment where every day is different.
      • A passionate team and meaningful work.

Specifically, the Sales and Customer Service Agent’s main responsibilities are to:

Sales and Customer service

• • • • Receive and process cargo space reservation requests
      • Contact customers to obtain information and documents
      • Confirm reservations and track changes
      • Help customers assess their transportation needs (calculation and quantities)
      • Validate and create customers in WebArctik internal software
      • Produce, send and obtain signature of transport contracts
      • Prepare and send quotations to customers
      • Monitor progress of bookings and incoming shipments
      • Ensure compliance with procedures and proper management of customer documents
      • Be the main contact for customers

 Cargo insurance

• • • • Inform customers about the importance of cargo insurance
      • Provide insurance rates according to the established grid
      • Follow-up on insurance documents signed by customers

Packaging service

• • • • Provide customers with information on the packaging service
      • Send information to subcontractors for cargo packaging
      • Issue, send and sign packaging contracts
      • Manage purchase requisitions for the packaging department

Other responsibilities

• • • • Take reception calls in the receptionist’s absence
      • Update prepaid customer list
      • Contribute to updating the customer database
      • Participate in weekly sales department meetings
      • Inform the relevant teams of changes to reservations
      • Help send out and analyze customer satisfaction surveys
      • Carry out any other tasks related to the role

Working conditions

• • • • Permanent position, daytime Monday to Friday
      • Flexible schedule of 37.5 h on average. The regular work week is 40 hours from May to October and 35 hours from November to April.
      • Remuneration is based on an average of 37.5 hours per working week.
      • Paid overtime
      • Flexible working hours and teleworking policy
      • Comprehensive group insurance program (including dental insurance)
      • Registered Retirement Savings Plan (with employer contribution)
      • Employee assistance program and telemedicine
      • Annual vacation
      • Floating vacations, sick leave and statutory holidays

Required Skills

• • • • College or post-secondary diploma in office administration, secretarial work or customer services
      • 2 to 3 years’ relevant experience (office automation, customer service, sales, etc.)
      • Good communication skills
      • Fluency in spoken and written French and English
      • Good knowledge of Microsoft Office 365 suite software, in particular Excel and databases
      • Sense of responsibility, commitment and professionalism
      • Autonomy, precision and good judgment
      • Rigor and meticulousness
      • Ability to work as part of a team and in close collaboration with colleagues