Administration and human resources
ADMINISTRATIVE RECEPTIONNIST ( BILINGUAL)

Region, city
Sainte-Catherine, Sainte-Catherine

Job type
Permanent

Subsidiary
Desgagnés Transarctik

Desgagnés Transarctik Inc. (DTI) specializes in managing and operating maritime services in the Canadian Arctic, thanks to experienced managers who understand the specific needs of clients and operational requirements, specialized cargo‑handling personnel, crews seasoned in the toughest navigation conditions, and vessels designed and adapted specifically for Arctic routes and ice navigation.

Join us today and be part of the team shaping the future of Arctic navigation.

Ready for a New Opportunity?

Contact us to find out if this position is right for you!

The masculine form is used to simplify the text, without prejudice toward the feminine form.

Job description

Imagine an organization that doesn’t just navigate — it literally pushes the boundaries of the North. Desgagnés Transarctik Inc. is the team in charge of maritime service across the Arctic, where the roads end and only the toughest continue.

On a day-to-day basis, the company operates a finely tuned ecosystem of maritime and land operations that require precision, agility, and composure.

Present in major ports as well as the most remote regions of Nunavut and Nunavik, DTI manages impressive logistics: essential cargo, specialized equipment, extreme weather conditions — yet everything still arrives where it needs to, right on time. With vessels designed for navigating ice and teams experienced in Northern realities, DTI succeeds where few others can operate.

What Awaits You

Here, you become the first voice, the first smile, and above all the central point that keeps information flowing effortlessly. You answer calls, guide visitors, organize terminal appointments, and ensure everyone leaves with the right information at the right time. You handle the reception of office‑bound goods, prepare necessary reports, and notify customers as soon as their shipments arrive — in short, you keep everyone connected and well‑equipped to move forward.

You are also a key ally to the sales and customer service teams. You contact customers when information is missing, confirm space reservations, verify delivery dates, and adjust files when needed. You create presentations, keep documentation up to date, and lend a hand wherever necessary to maintain impeccable service.

What We Expect from You

This role is one where your sense of organization, rigor, and energy truly make a difference. You participate in meetings, facilitate the work of all teams, and ensure that every interaction — internal or external — unfolds smoothly and professionally. If you enjoy being at the center of the action, managing multiple requests without losing your smile, and delivering outstanding service, this position is for you.

Join our team at Desgagnés Transarctik Inc. and embark on an exciting professional journey.

More Specifically, the Main Responsibilities Are:

• • • • Answer calls courteously and direct them to the right people;
      • Welcome visitors and manage terminal appointment requests;
      • Respond to information requests by phone or email and forward messages to the right teams;
      • Receive goods intended for the administrative office;
      • Produce various reports to support the sales and customer service teams;
      • Notify customers when their merchandise arrives and send provisional receipts;
      • Participate in meetings related to sales and customer service;
      • Contribute to providing high‑quality service to DTI, NSSI, and TTI customers;
      • Contact customers to obtain or confirm missing information in reservation forms;
      • Confirm additional space reservations and remind customers of delivery deadlines;
      • Update data used for statistical tracking;
      • Create presentations (PowerPoint or others) for various departments;
      • Perform any other related tasks to support the team.

Working Conditions

• • • • Permanent daytime position;
      • 40 hours per week from May to October and 35 hours per week from November to April, averaging 37.5 hours, spread over five (5) days Monday to Friday;
      • Overtime paid according to internal rules
      • Comprehensive group insurance program (including dental);
      • Registered retirement savings plan (with employer contribution);
      • Employee assistance program and telemedicine;
      • Annual vacation;
      • Personal days, sick days, and holidays;

Required Skills

• • • • D.E.P. in Secretarial Studies. Any equivalent training may also be relevant;
      • 2 years of relevant experience, preferably in an industrial environment (warehouse, manufacturing);
      • Proficiency with the Microsoft Office Suite;
      • Bilingualism, spoken and written, in English and French;
      • Knowledge of the maritime industry is an asset;
      • Knowledge of the logistics sector is an asset.